FAQs
What types of products do you offer?
At Pacific Custom Sportswear, we offer a stylish range of customizable athletic and casual wear. Our collection includes standout pieces like basketball shorts, polos, jackets, etc ... allowing you to express your individuality through personalized designs.
How can I customize my order?
If you choose to purchase a product with option to customize text, your First Name (at checkout) will be chosen to fulfill this part.
Or you can leave us a note, so we will know which text you want to customize. (You will see place to leave note when you see your shopping cart)
If you want to customize logo of your team/club, we recommend you to contact our customer support to discuss and customize your order at the best.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy, you can request a return within 30 days of receiving your item. Just make sure the item is unused, in its original condition, and includes all tags and packaging. For more details, please check our Return Policy.
How long does shipping take?
Orders are typically processed within 1-3 business days after payment confirmation. For standard shipping, you can expect delivery within 7-14 business days. Once your order is shipped, you’ll receive a tracking number via email to monitor your shipment.
Do you offer international shipping?
Currently, we only ship our products within the United States. Unfortunately, we do not offer international shipping at this time.
What should I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately at contact@pcsportwear.com. We’re here to help and will make it right as soon as possible!
How can I contact customer support?
You can reach our customer support team by emailing us at contact@pcsportwear.com. We’re always happy to assist you with any questions or concerns you may have!
What payment methods do you accept?
Currently, we offer Paypal as the main payment method. Even without a Paypal account, you still can make payment with your credit card through this famous secured method.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment until it arrives at your doorstep.